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JB Hi-Fi is an Australian electronics and home entertainment retailer selling computers, tablets, TVs, home theatre gear, gaming and PC parts, with prices in AUD and some items listed by Marketplace sellers.
Before you chase a code, know its change-of-mind rule: unused, unopened goods get 30 days, and CDs, DVDs and games get 90, while PC games and software are excluded.
JB Hi-Fi calls itself Australia's largest home entertainment retailer, and its range runs well past laptops and TVs. Shoppers will find eReaders from Kindle, Kobo and reMarkable, virtual reality headsets such as Meta Quest, 3D printers and filament from Bambu Lab and Creality, home Wi-Fi and mesh networking gear including Starlink, office chairs and standing desks, and travel tech like power banks and location trackers.
The retailer also offers services alongside its products: computer and tablet trade-ins, mobile broadband plans and installation help. Its "JB Deal" invites shoppers who have seen a lower price to ask by live chat or phone. When white goods, large kitchen appliances or some TVs need fixing, the retailer aims to organise an in-home repair with the manufacturer. It also sells its own gift cards.
How long does JB Hi-Fi shipping take?
Fridges, washers, dryers and dishwashers come to the room you choose, 8am-6pm every day in most areas; unpacking and old-appliance removal cost extra.
What is JB Hi-Fi's return policy?
30 days for unused, unopened goods with packaging in good condition, for a 100% refund; commercial sales don't qualify.
More about shopping at JB Hi-Fi
Range
Computers, tablets, TVs, home theatre, gaming, PC parts and office gear, including refurbished and ex-display stock and some Marketplace sellers' items.
Games and media
CDs, DVDs, games and software get 90 days unused and unopened, but PC games and computer software can't be refunded for change of mind.
Faulty goods
Handled under the Australian Consumer Law and JB Hi-Fi's warranty policy, with proof of purchase and the original accessories required.
Big and bulky repairs
For white goods, large kitchen goods and some TVs, JB Hi-Fi tries to arrange a repair at your home with the manufacturer.
Gift cards
JB Hi-Fi sells its own gift cards, a simple pick for someone who'd rather choose their own tech.
No JB Hi-Fi offer is on file here at the moment, and the pages read don't say where a code goes, so check your cart total before you pay.
A few things decide whether a discount is worth taking.
Marketplace items follow the seller's own policy, so a price cut on one of them doesn't bring JB Hi-Fi's change-of-mind terms with it.
Refurbished and ex-display stock already sits below new prices in the range.
On a fridge or washing machine, add up the extras first: unboxing, unpack-and-connect and old-appliance removal all cost more and may not be offered in regional areas.
More ways to save at JB Hi-Fi
Refurbished and ex-display items are the built-in saving in JB Hi-Fi's range.
If you're unsure about a film or console game, the 90-day window on unopened CDs, DVDs and games gives you time to change your mind, which PC titles don't get.
For big appliances, price the delivery extras before checkout, since they can cancel out a small discount.
Gift cards let someone else pick their own gear.
JB Hi-Fi questions, answered
Can a JB Hi-Fi Marketplace item be returned the same way?
Marketplace items follow the seller's policy rather than JB Hi-Fi's own terms, so check the seller before you buy.
What happens if a JB Hi-Fi product is faulty?
Faulty goods are handled under the Australian Consumer Law and JB Hi-Fi's warranty policy. Keep the proof of purchase and the original accessories.
When does JB Hi-Fi deliver home appliances?
Fridges, washing machines, dryers and dishwashers arrive every day between 8am and 6pm in most areas, carried to the room you pick. Unboxing, connection and old-appliance removal cost extra.
Does JB Hi-Fi sell gift cards?
JB Hi-Fi sells its own gift cards, which let the person receiving one pick their own tech.