Temu is an online marketplace of low-priced goods, sold both direct from manufacturers and by a network of third-party sellers.
That split shapes most of the money rules: free shipping covers only items Temu ships itself, and the seller behind an item can affect returns, so check who ships it before you count on a discount.
Temu's main categories are clothing, beauty, home and jewelry, but the catalog runs much wider than those headings. Items on its home page included cordless tool batteries, Halloween yard decorations, garden hoses, leather tote bags and mattresses shipped in a box. Groceries are part of the mix as well, since its refund rules cover fresh food.
Some products are grouped under a Local Warehouse category. Temu also has a shopping app, and its home page warns shoppers about fake delivery messages that claim to come from USPS.
When shoppers look for Temu coupons
Temu coupon searches stay fairly even all year: November leads, May trails.
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US Google searches, Sep 2025 to Aug 2026. Search interest, not sales.
Does Temu offer free shipping?
Yes. Items shipped by Temu go out free with no minimum listed; items shipped from third-party sellers are excluded.
What is Temu's return policy?
90 days from purchase for most items; the first return in each order ships free, and later ones from that order cost $7.99 plus tax.
Does Temu price match?
If the same item drops in price within 30 days of payment in your country or region, Temu refunds the difference.
What payment methods does Temu accept?
Afterpay, Klarna, Affirm and PayPal are named among Temu's payment options.
More about shopping at Temu
Not returnable
Worn or washed clothing, groceries and some health and personal care items; damaged fresh food can be refunded if reported within 72 hours.
Refund timing
5-14 business days to the original payment, up to 30 depending on the bank; Temu credit arrives faster.
Drop-off
Returns can go to Happy Returns, FedEx, USPS or UPS, and Happy Returns takes items without any packing.
Before adding a code, look at who ships each item in your cart.
Free shipping applies only to items Temu ships, so a seller-shipped piece can change the total.
Promotional items may not qualify for the 30-day price adjustment, which means a deep markdown today can't be topped up if the price falls again.
Lightning deals are limited-time markdowns, with a section where everything is under $2.99.
If a return is likely, remember that original shipping and import tax aren't refunded unless Temu or the seller is at fault.
If your Temu code doesn't work
Minimum order: "30% Off $20+ Orders for New Customers" needs an order of at least $20; "30% Off $39+ Orders with Affirm" needs an order of at least $39.
New customers only: "30% Off $20+ Orders for New Customers" is for a first order.
End date: "30% Off $39+ Orders with Affirm" ends Nov 17, 2026.
It has no expiration date and refunds paid in it arrive faster, though it usually can't be cashed out or spent anywhere else.
The delivery guarantee pays credit when an order runs late, and items that arrive damaged can be returned.
After you pay, keep an eye on the price for 30 days, since a drop on the same item in your region earns the difference back.
Temu questions, answered
Does Temu charge for returns?
The first return from each order ships free within the United States. Later returns from that same order have a $7.99 label fee plus tax taken from the refund.
Does Temu refund the difference if a price drops?
Temu refunds the difference when the same item's price drops within 30 days of payment in the same country or region. This applies to Temu's own prices, and promotional or unavailable items may not qualify.
Does Temu credit expire?
Temu credit has no expiration date, but it usually can't be cashed out and only works on Temu.
How long does a Temu refund take?
Refunds to the original payment take 5-14 business days, and up to 30 depending on the bank. Picking Temu credit gets the money back faster.
Can groceries bought on Temu be returned?
Groceries can't be returned, but damaged or defective fresh items can be refunded if reported within 72 hours of delivery.