Soft Services makes body care in New York: exfoliating Buffing Bars, lotions, a retinol serum and an overnight hand treatment, mostly fragrance-free, with a vegan, cruelty-free range.
The detail that matters most before paying is timing, because processing can take up to 2-3 business days before standard delivery of 2-8 business days, and rush or overnight service is the faster alternative.
Soft Services describes itself as "the body skin experts." Its Buffing Bar is a physical exfoliating brick of fine sanding crystals pressed into a moisturizing base, sold fragrance-free and in scented versions such as Green Banana, Affogato L'Orange and a limited "VACATION" edition made with Vacation Sunscreen Company. Other formulas include Carea Cream with 10% urea, Smoothing Solution with 10% AHA, Speed Soak rehydrating gel, Clearing Mist with salicylic acid and Comfort Cleanse shower gel.
The Theraplush hand treatment uses a refillable system with recyclable pods, and one limited edition carries DedCool's Xtra Milk scent. The brand also sells routine sets, including a three-step shaving plan aimed at razor burn and ingrown hairs, and selected products are stocked at Sephora.
When shoppers look for Soft Services coupons
Soft Services coupon searches peak in December, about 2.6× a typical month, and dip lowest in August.
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US Google searches, Sep 2025 to Aug 2026. Search interest, not sales.
How long does Soft Services shipping take?
Standard runs 2-8 business days, rush 2-3 days, and overnight needs the order in by noon EST; Alaska and Hawaii get standard only, in 6-10 business days.
What is Soft Services' return policy?
Within 30 days of receiving an order, an email to customer support about a product that disappointed brings a replacement or refund.
More about shopping at Soft Services
Gift cards
Soft Services sells no gift cards, and gift notes or gift wrapping are not offered either.
International
A shipping pilot running since September 2025 reaches 68 countries beyond the United States.
Other retailers
Selected products also sit at Sephora, online and in store, and on Amazon under the Soft Services brand.
Sales tax
Listed prices include local taxes only when the order ships within New York state.
Samples
No samples ship with orders, a choice the brand makes to cut packaging waste.
From Soft Services's own pages, read Sep 29, 2026.
A Soft Services code belongs to purchases on softservices.com; Buffing Bars or lotions bought through Sephora or Amazon go through those retailers instead.
Resale and wholesale buying through the site is not allowed, so bulk orders and large gifting requests are handled by email rather than through the cart.
Orders can be canceled until the warehouse processes them, which leaves a short window to cancel and reorder if a discount was left off.
Shoppers outside New York should expect local tax to be added on top of listed prices, so the discounted total may shift at the final step.
More ways to save at Soft Services
Savings at Soft Services come mostly from choosing well.
Standard shipping is the slower tier, and rush or overnight only make sense when a hand treatment or serum is needed quickly.
A product that misses expectations can be replaced or refunded within 30 days by emailing support, which lowers the risk of trying a retinol serum for the first time.
Shoppers who already buy at Sephora or Amazon can compare those listings, since selected products are carried there too.
Soft Services questions, answered
Can a Soft Services product be returned if it does not suit the skin?
Customer support should be emailed within 30 days of receiving the order. A replacement or refund is offered for a product that did not meet expectations.
Does Soft Services ship internationally?
An international shipping pilot has run since September 2025 and covers 68 countries besides the United States.
How does overnight shipping work at Soft Services?
Overnight delivery requires ordering by noon EST. Alaska and Hawaii addresses are limited to standard shipping, which takes 6-10 business days there.
Can Soft Services gift cards be bought?
Gift cards are not sold, and the brand offers no gift notes or wrapping either.
Can a Soft Services order be canceled?
Cancellation is possible until the warehouse processes the order.
Where else is Soft Services sold?
Selected products are sold at Sephora, both online and in store, and on Amazon under the Soft Services brand.