Hairstory makes detergent-free haircare built around New Wash cleansing and conditioning creams and their refills, with scalp care, bond repair, color care and styling products alongside.
The deepest regular saving is a New Wash subscription at up to 30% off, and orders with a subscription ship free at any size, though Wash Club points can't be spent on them.
Hairstory pitches New Wash as one step that takes the place of shampoo, conditioner and detangler, using essential oils rather than detergents to clean. The cream comes in versions for all hair types, for thick and curly hair and for oily or fine hair, plus a fragrance-free option, and a short online quiz helps match shoppers to a formula. Refills come in recyclable pouches, and a scalp brush is sold to work the cream through the hair.
Shoppers can put together their own bundle of up to 5 products, or use Try Now to test up to 5 items and pay after 21 days only for what they keep. The Wash Club points program is open to US customers. Hairstory also runs a side for hairdressers, with pro accounts, education, virtual events and studio sessions.
When shoppers look for Hairstory coupons
Hairstory coupon searches peak in October, about 1.4× a typical month, and dip lowest in August.
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US Google searches, Oct 2025 to Sep 2026. Search interest, not sales.
Does Hairstory offer free shipping?
Yes. US orders over $55 ship free; smaller ones pay a flat $8.95 and arrive 5-7 business days after shipping, which happens 1 business day after you order.
What is Hairstory's return policy?
Your first purchase of each product has 60 days for a refund or exchange; buy that product again and it becomes exchange only.
What payment methods does Hairstory accept?
Visa, Mastercard, Amex, Discover, Diners and JCB cards work, plus PayPal, Venmo, Shop Pay, Apple Pay and Google Pay.
More about shopping at Hairstory
Expedited and remote states
Expedited US delivery takes 2-3 business days after shipping, but it skips Alaska and Hawaii, where standard parcels take 1-3 weeks.
Final sale
Trial Kits, intro orders, kits and free or promotional items can't be returned, shipping charges aren't refunded, and return postage is yours to pay.
New Wash refund
Give New Wash 21 days, and if your hair still isn't happy with it, you can ask for your money back.
The Wash Club
Creating an account enrolls US customers in this tiered points program automatically, and points expire after 6 months.
Shipping abroad
Orders go to Canada, the EU and Norway, the UK, Switzerland, Australia and New Zealand, each with its own free-shipping minimum.
Hairstory runs on Shopify, so the discount box sits in the order summary on the checkout page.
Join the email list before you shop if you want the sign-up offer, since it comes through your inbox.
Wash Club points don't combine with other discount codes, and they're switched off during sitewide promotions, so choose between a code and your points.
Tier benefits do stack with points.
Planning a New Wash subscription?
Points won't apply to that order at all.
Placed orders can't be changed or canceled, so get the code in before you pay.
Where the code box sits on Shopify's standard checkout (illustration; screens vary).
If your Hairstory code doesn't work
Combining offers: Loyalty points can't be combined with other discount codes or used during sitewide promotions; tier benefits can be combined with points.
New customers only: "25% Off All Orders for New Customers" is for a first order.
Bundle Builder lets you mix up to 5 products for up to 20% off, but sending part of a bundle back recalculates the discount on what you keep.
Try Now ships up to 5 products with no upfront payment, and 21 days after delivery you pay only for what stays.
Return the lot and a $10 fee applies, and each customer gets one Try Now order.
For a cream you already love, the New Wash subscription is the steadier route, at up to 30% off with free shipping.
Hairstory questions, answered
Is there a money-back trial on Hairstory New Wash?
New Wash comes with a 21-day money-back promise. Use it for 21 days, and if you aren't satisfied, you can request a refund.
How much is shipping at Hairstory?
US orders over $55 ship free, and so does any order that includes a subscription. Below that, shipping is a flat $8.95.
Can Wash Club points be used with a discount code?
Points can't be combined with other discount codes or used during sitewide promotions. Wash Club tier benefits can still be combined with points.
What can you return to Hairstory?
The first purchase of each product can be refunded or exchanged within 60 days, while repeat purchases of it are exchange only. Trial Kits, kits, intro orders and free or promotional items are final sale.
How does Hairstory Try Now work?
You choose up to 5 products, pay nothing upfront and are charged 21 days after delivery for the ones you keep. Returning every item costs a $10 fee, and it's one Try Now order per customer.
Does Hairstory ship outside the US?
Hairstory ships to Canada, the EU and Norway, the UK, Switzerland, Australia and New Zealand. Each destination has its own free-shipping minimum.