Joylume sells adult toys for women, men and couples, from rose and tongue vibrators to dildos, couples toys, lube and toy care products.
Orders over $79 ship free in plain packaging, while smaller carts pay a $6.99 discreet shipping fee, so check where your total lands before you pay.
Joylume is an online intimate products shop whose contact details give an address in Kowloon, Hong Kong, and whose terms name Hong Kong Hanhua Biotechnology Co., Limited as the operator. The site is for adults only and can be browsed in English, German, Spanish and French.
According to its about page, Joylume picks each item with an eye on body-safe materials, practical design, simple operation and a modern look, and it wants intimate wellness to feel like an ordinary part of self-care rather than something awkward to discuss. Beyond the categories in the intro, the catalog includes wearable toys and app-controlled models such as the Venus AI, Pink Rose AI and Drag Racing v3, along with newer additions like the SMOKESHOW First Breath.
Does Joylume offer free shipping?
Yes. Orders over $79 ship free; below that, Joylume charges a $6.99 discreet shipping fee.
How long does Joylume shipping take?
Processing takes 1-2 business days, Monday to Friday, and delivery is estimated at 3-15 business days in plain packaging.
What is Joylume's return policy?
A 90-day window from receipt covers unused, unwashed items in original packaging; opened items come back only if defective, damaged or wrong.
More about shopping at Joylume
Return costs
There are no restocking fees, but shipping fees and optional insurance aren't refunded, and you pay return shipping unless Joylume made the error.
Exchanges
Unused, unopened items can be exchanged free within 90 days of receipt, though you cover the return postage.
Age limit
Shoppers must be 18 or older, or the age of majority where they live.
Joylume runs on Shopify, so the discount box sits in the order summary on the checkout page.
The store has advertised 20% off when you buy 3 or more items, a deal that depends on how many products are in the cart, so count them before entering anything.
Joylume doesn't say whether codes combine with that deal.
Watch the $79 line too: if a discount takes your total under it, the $6.99 shipping fee may come back.
And remember that a discounted item you open can't be returned unless it's defective, damaged or wrong.
Where the code box sits on Shopify's standard checkout (illustration; screens vary).
More ways to save at Joylume
Free exchanges are the quiet saving at Joylume: unused, unopened items can be swapped within 90 days of receipt, and you only pay to send them back.
Combining items to pass $79 removes the $6.99 shipping fee, and buying 3 or more items has qualified for 20% off in a store banner.
Keep extra items sealed until you're sure, since opening one ends the return option.
Joylume questions, answered
How long does Joylume delivery take?
Processing takes 1-2 business days, Monday to Friday excluding holidays. Delivery is then estimated at 3-15 business days, in plain packaging.
Does Joylume accept returns on opened items?
Opened items can't be returned unless they're defective, damaged or wrong. Unused, unwashed items in original packaging can come back within 90 days of receipt.
Does Joylume charge a restocking fee?
Joylume charges no restocking fees. Shipping fees and optional insurance aren't refunded, and you pay return shipping unless the store made an error.
How do Joylume exchanges work?
Unused, unopened items can be exchanged free within 90 days of receipt. You pay the return shipping on the exchange.
What age does Joylume require?
Shoppers must be 18 or older, or the age of majority where they live.