Koala is an Australian furniture brand whose Sydney-based team designs sofas, sofa beds, mattresses, bed bases and outdoor pieces, sold alongside bedding and homewares.
Prices are in AUD, and the rule that shapes a purchase is the 120-day trial: products sent back within it get a full refund of the purchase price.
Koala's products come from its Global R&D Team at the Treehouse in Sydney, which has spent around a decade on furniture design; the company says each product takes 1.5 years of development on average. Pieces are modular and knock-down, with tool-free assembly, washable and replaceable covers and the FlipBed mechanism on its sofa beds, so they can be moved, rebuilt and refreshed instead of thrown out.
Koala holds B Corp certification and belongs to 1% for the Planet. It uses FSC-certified timber and fabrics based on recycled and plant-derived fibres, and partners with WWF-Australia on a goal to double east-coast koala numbers by 2050. Collaborations include Koala x Bluey and Koala & Pantone, there is a Koala Showroom, and warranties run for up to 10 years.
Past Koala sales
Afterpay Day SaleUsually: Named in the store FAQ; dates not printedAnnounced on
Koala's site,
Boxing Day SaleUsually: Named in the store FAQ; dates not printedAnnounced on
Koala's site,
Black Friday saleNext: Announced on
Koala's site,
How long does Koala shipping take?
Mattresses ship free, and a metro order in Sydney, Melbourne, Brisbane, Adelaide or Perth that includes one gets free standard delivery.
What is Koala's return policy?
The 120-day trial refunds the purchase price in full and Koala arranges the return; standard delivery fees aren't refunded on orders from 3 March 2025.
What payment methods does Koala accept?
First-time Afterpay customers start with a A$500 limit, and limits go up to A$3,000.
More about shopping at Koala
Small items
Bedding, linen, cushions and throws travel free with standard delivery to your front door, on a date and time you choose.
Same day
Metro weekday orders placed before 3pm can arrive the same day, and Saturday delivery adds A$70.
Regional delivery
Regional and rural prices show at checkout, with delivery taking 1-15 business days.
Warranty
Koala backs its products with a warranty of up to 10 years.
Gift cards
Koala e-gift cards expire 36 months after purchase.
Join Koala's email list before you check out, since the sign-up brings 10% off a first order.
The discount box sits in the order summary on the checkout page.
Koala's sale promotions don't combine with other offers unless the Promotion Terms say so, which means a sign-up code and a 20% sofa bed promotion may not run together.
Pick whichever takes more off the sofa or mattress you want.
Sales also leave out clearance products, delivery charges and assembly services, so a percentage off won't touch those lines.
Where the code box sits on Shopify's standard checkout (illustration; screens vary).
If your Koala code doesn't work
Minimum order: "$100 off orders over $1500, **Free Shipping**: The best" needs an order of at least $1,500.
Exclusions: Sales exclude clearance products, delivery charges and assembly services.
Combining offers: Sale promotions and discounts can't be combined with other promotions or offers unless the Promotion Terms say otherwise.
New customers only: 10% off a first order (sign up to Koala's email list) does not apply to repeat orders.
End date: "Get 20% Off at eBay" ends Nov 11, 2026; "Save 8% off on Koala" ends Nov 12, 2026.
Koala's referral program gives a friend A$200 off their first order, and you get a A$100 Prezzee e-gift card once their order passes the 120-night return period.
Koala Second Home resells refurbished trial returns, brought back to near-new condition, at a discount.
The store FAQ names a Black Friday sale, a Boxing Day Sale and an Afterpay Day Sale, without printing dates.
Students can verify through UNiDAYS for the student discount.
Koala questions, answered
How long is the Koala trial?
Koala runs a 120-day trial, and products returned within it get a full refund of the purchase price. Standard delivery fees on orders placed from 3 March 2025 aren't refunded.
Does Koala deliver mattresses for free?
Mattresses ship free. A metro order in Sydney, Melbourne, Brisbane, Adelaide or Perth that includes a mattress also gets free standard delivery for the rest of the order.
Can Koala discounts be combined?
Sale promotions and discounts can't be combined with other promotions or offers unless the Promotion Terms say otherwise.
Does Koala have a student discount?
Koala lists a student discount verified through UNiDAYS. The UNiDAYS offers page shows the current amount.
When do Koala e-gift cards expire?
Koala e-gift cards stay valid for 36 months from the date of purchase.
Does Koala sell outside Australia?
Koala runs separate storefronts for the United States in USD and Japan in JPY, picked from the country menu. The Australian site's delivery pages cover Australia only.
Can Koala deliver on a Saturday?
Metro Saturday delivery is available for an extra A$70 on top of standard delivery.