Optus is an Australian telco selling mobile SIM plans, nbn home internet, phones, tablets, watches and entertainment, with prices in AUD.
Before you chase a headline phone price, check the payment term. Device discounts paid off over 24 or 36 months disappear if you cancel the plan early.
Optus belongs to Singtel and trades as Singtel Optus Pty Limited, serving personal, business and enterprise customers. It promotes its mobile network with Opensignal results, citing a May 2026 report that named it the country's most awarded mobile network, and offers 5G in selected areas. Accessories are sold alongside devices, and the site also handles recharges.
Support is available 24/7 from human tech staff online or through the My Optus app, and there is a store locator for walk-in help. Customers can trade in an eligible device for a gift card. The company publishes a payment assistance policy for people under financial strain, plus support pages for disaster relief and for anyone affected by domestic or family violence.
Does Optus have a student discount?
Yes. New mobile services can get 200GB for A$39/month for 12 months under the student offer.
More about shopping at Optus
Plans
Optus sells monthly mobile SIM plans and nbn home internet plans, priced in AUD for Australian customers.
Phones on a plan
Select SIM plans let you pay a phone off monthly over 24 or 36 months, for example A$1/month plus SIM plan fees.
Cancelling early
Any device discount you're paying off over time is lost if the plan is cancelled early. (read Oct 19, 2026)
Trade-ins
Trading in a device you no longer use earns a gift card from Optus. (read Oct 19, 2026)
Hardship help
Customers in financial hardship can apply for payment assistance, and applying costs nothing. (read Oct 19, 2026)