The Ordinary is DECIEM's skincare line of ingredient-led serums, moisturizers, cleansers, suncare and body and hair care, certified cruelty-free by Leaping Bunny and vegan by PETA.
The rule that matters most for saving is simple: US orders of $25 or more ship free, and below that the only shipping option costs $4.99.
The Ordinary sits within DECIEM alongside sister brands NIOD, LOoPHA and The Chemistry Brand. Its products can be browsed three ways: by skin concern (signs of aging, uneven tone, redness, congestion, barrier support and more), by routine step (prep, treat, seal), or by ingredient family, such as retinoids, vitamin C, direct acids, niacinamide, hyaluronic acid, peptides and squalane. Recent additions include a Serum Foundation, the Lacto-PDRN 4% + B9 Eye Cream and The Daily Hydration Bottle, and the body and hair line extends to lash and brow treatments and lip care.
For guidance, The O. Library gathers a blog, a regimen guide, an ingredient glossary and a layering guide, and a Build My Regimen tool suggests a routine. Orders are capped at 30 units of one product and 90 items overall.
When shoppers look for The Ordinary coupons
The Ordinary coupon searches peak in November, about 2.2× a typical month, and dip lowest in October.
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
US Google searches, Sep 2025 to Aug 2026. Search interest, not sales.
Does The Ordinary offer free shipping?
Yes. US orders from $25 ship free; smaller baskets pay $4.99, and that shipping fee isn't refunded later.
How long does The Ordinary shipping take?
DHL hands parcels to USPS, with estimates of 2-3 in the Northeast up to 5-6 in the West and 7-18 beyond the continental US.
What is The Ordinary's return policy?
365 days from purchase, as long as each product is at least 50% full; boxed sets come back whole.
What payment methods does The Ordinary accept?
Credit cards and PayPal; digital banking apps such as Revolut or Monzo aren't accepted at checkout.
More about shopping at The Ordinary
Where it won't deliver
Military addresses and P.O. boxes are off the list, so use a street address for skincare orders.
Refunds
Original payment method only, aimed within 12 business days. There's no store credit or exchange, and you pay return postage.
Order limits
30 units of one product and 90 products per order, and cancellations only within 1 hour of ordering.
The Ordinary's welcome code takes two steps: create an account and sign up for email as a first-time customer, and a one-time 10% code arrives.
That offer runs to March 31, 2027.
Orders can't be changed once placed and can only be cancelled within 1 hour, so enter the code before you pay, not after.
With the free-shipping line at $25, adding one more serum can save the $4.99 fee on top of the 10% off.
If your The Ordinary code doesn't work
Combining offers: The free-shipping promotion can be combined with other offers.
New customers only: 10% off a first order (first-time customers who create an account and sign up for email get a one-time 10% code (offer runs to March 31, 2027)) does not apply to repeat orders.