HOOKII builds wire-free robotic lawn mowers, the Neomow X series, which find their way around a yard with LiDAR and vision instead of a boundary wire, and it sells accessories for them too; the company was founded in 2022.
On a machine like this, return terms matter as much as any code, because a used mower sent back can carry fees of at least $30.
HOOKII was started by a team whose members had spent more than 10 years in service robotics, with the stated aim of moving that technology out of professional settings and into ordinary homes. The lineup now has two mower families, the Neomow X and the newer Neomow X 2 Series, which pairs 3D LiDAR with an AI camera and needs no RTK base station. The company points to obstacle sensing suited to yards with pets and to a charging dock that can sit indoors.
Replacement parts are sold next to the mowers, including blade sets, cutting discs, a rain cover, fixing screws and a charging-station power adapter. HOOKII says its mowers are sold in more than 30 countries, and its news section lists Spoga+Gafa 2024, CES 2026 and Spoga+Gafa 2026.
Does HOOKII offer free shipping?
Yes. Every order to the contiguous United States ships free by FedEx or UPS express, arriving in 2-7 days after a 48-hour preparation period.
What is HOOKII's return policy?
Unused, complete or defective products can go back within 30 days of receipt; a working unit that was used has 14 days if the owner is dissatisfied.
What payment methods does HOOKII accept?
Visa, Mastercard, American Express, Discover, PayPal and Klarna are accepted, one method and one card per order.
More about shopping at HOOKII
Alaska, Hawaii and Guam
Deliveries there carry a $300 fee, and no order can go to a PO box.
Return costs
Non-defect returns ship at the buyer's expense, and refunds reach the original payment 7-14 business days after inspection.
Warranty and exchanges
A free two-year warranty applies, and exchanges for shipping damage, wrong items or defects within 14 days ship at HOOKII's cost.
Cancellation
Orders not yet shipped can be canceled within 2 business days, though cancellations may carry a 5% processing fee.
Outside the United States
Canada, EU countries, the UK and Switzerland are served, but each order ships only within its country of purchase.
HOOKII's checkout page shows a field labeled 'Enter coupon code' inside the order summary, and any code goes there before payment.
Payment methods cannot be combined, so the whole discounted balance has to sit on one card, PayPal or Klarna.
Orders ship only within the country where they are placed, so the store region should match the delivery address before a code is entered.
Since a cancellation can cost a 5% processing fee, check the discounted total before placing the order rather than cancelling and re-ordering to add a missed code.
Where the code box sits on Shopify's standard checkout (illustration; screens vary).
More ways to save at HOOKII
With free express shipping to every contiguous address, most savings at HOOKII come from avoiding fees rather than collecting discounts.
Keeping a mower unused and complete preserves the full 30-day return window, while a used unit sent back can lose at least $30 to handling, depreciation and cleaning.
Buyers in Alaska, Hawaii or Guam should budget for the $300 delivery fee.
The free two-year warranty, plus the 14-day exchange for damage or defects, also cuts the chance of paying for repairs early on.
HOOKII questions, answered
Does HOOKII charge for shipping?
Express shipping by FedEx or UPS is free on every order to the contiguous United States. Alaska, Hawaii and Guam carry a $300 fee, and PO boxes are not served.
How long does a Neomow X mower take to arrive?
Orders go through a 48-hour preparation period and then arrive by FedEx or UPS in 2-7 days.
Can a used HOOKII mower be returned?
A working mower that has been used can come back within 14 days if the buyer is dissatisfied, but handling, depreciation and cleaning fees of at least $30 may apply. Unused, complete products have 30 days.
What warranty comes with a HOOKII mower?
HOOKII includes a free two-year warranty. Separately, shipping damage, wrong items or defects can be exchanged within 14 days of receipt, with HOOKII paying the shipping.
Can a HOOKII order be canceled after checkout?
An order can be canceled within 2 business days if it has not shipped yet. A 5% processing fee may apply to cancellations.