The Foam People make foam mattresses, mattress toppers and bedding at their family-owned factory in Ossett, West Yorkshire, and have sold them since 2021.
Delivery is free anywhere in the UK, so a code is a pure price cut. The catch is fit: a mattress you've slept on, or a custom size made correctly, can't be sent back.
The Foam People belongs to the parent company The Sleep People and employs over 75 staff who make and pack its products in-house, with no middlemen in between. The team counts more than 80 years of combined experience with foam.
Mattresses are split into Core, Comfort and Superior ranges, using memory, cooling and firm foams, with a kids' option too. A large part of the catalogue is cut to measure for life on the road, including custom mattresses and toppers for caravans and campervans, truck mattresses and toppers, and mattresses for static caravans. Toppers come in 1, 2 and 3 inch depths, and accessories include CoolMax replacement covers, pillows and topper straps. Trade accounts are available, and the Ossett site has no showroom.
Does The Foam People offer free shipping?
Yes. Every product ships free across the UK with no minimum order, and couriers aim to deliver within 2 working days.
How long does The Foam People shipping take?
Standard items are made and dispatched within 2-3 days, while bespoke pieces take up to 12 working days.
What is The Foam People's return policy?
Email the store first, then return items unused, never slept on and in the original packaging with proof of purchase.
What payment methods does The Foam People accept?
The UK storefront takes major cards including Maestro and UnionPay, plus PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. (read Oct 8, 2026)
More about shopping at The Foam People
Not returnable
Firmness preference isn't accepted as a reason, there are no exchanges, and you pay the return shipping on anything that goes back.
Warranty and sizing
Mattresses carry a 1-year standard warranty, and mattress and topper sizes may vary by ±20mm.
Packaging
All mattresses arrive rolled and boxed, and the store doesn't collect old ones; it points shoppers to their local council.
From The Foam People's own pages, read Sep 29, 2026.
The Foam People's shop runs on Shopify, so the discount box is on the checkout page's order summary, the platform's standard layout.
No account or sign-up comes firSt. The standing banner offer is 5% off orders over £400, so a mattress plus a topper in one basket is where that threshold starts to matter.
Think twice before discounting a bespoke size: custom mattresses can't come back unless they arrive damaged, faulty or cut to the wrong size, so the saving is final.
Refunds on standard items go to the original payment method.
Where the code box sits on Shopify's standard checkout (illustration; screens vary).
More ways to save at The Foam People
Free delivery with no minimum means a single topper costs no more to ship than a full bed.
If you're near £400, adding bedding to the same order can bring the banner's 5% off into reach.
Klarna appears at checkout for anyone who'd rather spread the coSt. The biggest avoidable expense is a return you pay to ship.
Check the firmness rating and the ±20mm size tolerance before ordering, since neither counts as a reason to send a mattress back.
The Foam People questions, answered
Does The Foam People charge for delivery?
UK delivery is free on every product, with no minimum order. Couriers give a two-hour delivery slot on the day.
How long does a bespoke mattress take?
Bespoke items are dispatched within up to 12 working days, counted from when the final plan and measurements are confirmed. Standard items leave within 2-3 days.
Can a mattress go back if it feels too firm?
Firmness preference isn't a reason the store accepts. Only unused items that haven't been slept on, in the original packaging, can be returned within 30 days of delivery.
Who pays for return shipping at The Foam People?
The customer covers return shipping. After the store approves an emailed request, the refund goes to the original payment method.
Will the store take away an old mattress?
Old mattresses aren't collected. The store points shoppers to their local council for disposal.
Can Klarna be used at The Foam People?
Klarna is among the payment icons on the UK storefront, next to PayPal, Apple Pay, Google Pay and Shop Pay.