House is an Australian kitchen and homewares retailer selling cookware, appliances, knives, glass and barware, tableware, bedding and bath towels online and in House and MyHouse stores.
Joining House VIP Rewards matters most: member codes and member-only pricing apply at checkout, and points turn into vouchers.
Does House offer free shipping?
Yes. Standard Australia Post delivery is free on orders of A$130 or more including GST, though bulky items are left out.
How long does House shipping take?
Under A$130, standard post is a flat A$11.95 and express A$14.95; bulky items cost A$30 or A$50 each.
What is House's return policy?
Online orders have 30 days from delivery for unused items with tags, a Return Authorisation number and proof of purchase; you pay return postage.
What payment methods does House accept?
Visa, Mastercard, American Express, PayPal, Afterpay and Zip Pay; cards from banks outside Australia aren't accepted.
More about shopping at House
Timing
Orders dispatch in 1-3 business days and arrive in about 2-10 business days; rugs take about 2 weeks.
Non-returnable
Clearance and seconds, made-to-order or personalized pieces, mattresses, bath mats, quilts, pillows and toppers can't come back for change of mind.
House VIP Rewards
Free to join, with 1 point per A$1, 100 points on joining and a A$20 voucher per 500 points; points expire after 12 months.
Gift cards
eGift cards start at A$25, work online and in House and MyHouse stores, and stay valid for 3 years.
House's VIP member codes are applied at checkout, so join House VIP Rewards before you start paying.
Prices across the site are in Australian dollars and already include GST, so the figure on the product page is the one the code works from.
Think about returns before you lean on a promotion: if a return drops an order below the promotion's threshold, the discount is voided and the refund adjusted.
Buy-one-get-one and gift-with-purchase items have to come back together.
Furniture carries a 15% return fee and rugs a 20% restocking fee, which cuts into any saving on a piece you might send back.
Where the code box sits on Shopify's standard checkout (illustration; screens vary).
More ways to save at House
VIP member pricing runs up to 50% off, and every 500 points converts into a A$20 voucher.
Points last 12 months, so an occasional shopper should spend them before they lapse.
House also runs free gift offers alongside its member pricing.
Click & Collect is another route for Australian orders: allow 1-2 business days before picking the order up in store.
House questions, answered
Does House ship outside Australia?
House ships only to Australian addresses and PO boxes. Cards issued by banks outside Australia aren't accepted either.
How much is a House VIP Rewards point worth?
Every 500 points convert into a A$20 voucher, and you earn 1 point per A$1. Points expire after 12 months.
What does House charge for shipping under A$130?
Standard Australia Post shipping is a flat A$11.95 under A$130, and express is a flat A$14.95 where available. Rendr 3-hour or next-day delivery costs extra.
What happens to a promotion if part of a House order is returned?
Returns that drop an order below a promotion's threshold void the discount, and the refund is adjusted. Buy-one-get-one and gift-with-purchase items must come back together.
Is there a fee to return furniture or rugs to House?
Furniture carries a 15% return fee and rugs a 20% restocking fee. Online refunds also exclude the original delivery charge.
How long are House eGift cards valid?
House eGift cards stay valid for 3 years and start at A$25. They work online and in House and MyHouse stores.
Can House deliver on the same day?
Rendr 3-hour delivery covers orders placed before 2pm in some areas, with next-day delivery after 2pm. Extra fees apply.
Up to 50% offUp to 50% off with VIP member pricing