John Lewis is a UK department store covering fashion, home and tech, Apple products included, with prices in GBP.
The rule that saves the most here is the price promise: spot a lower price at one of 25 listed retailers within 7 days of buying, and you can claim the difference back.
John Lewis trades under the long-running line "Never Knowingly Undersold" and holds a royal warrant as a supplier of household goods and furnishings to His Majesty the King. John Lewis plc is registered in England and Wales, with its office in Pimlico, London, and its site links to the Waitrose & Partners grocery brand and invites people to join the Partnership.
The shop also has an outlet section, a brands A-Z, services and experiences, and editorial stories such as product trials and designer interviews. Under the John Lewis Money name it offers personal loans, insurance, travel money, international payments and a Partnership Credit Card, while John Lewis for Business handles company buyers.
What is John Lewis' return policy?
Change-of-mind items have 30 days from receipt and must be unused, with labels, packaging and proof of purchase; opened beauty, underwear and earrings only go back if faulty.
Does John Lewis price match?
Covers 25 named rivals for 7 days after purchase, and it also refunds the gap when John Lewis cuts its own price.
What payment methods does John Lewis accept?
Credit-based payment plans sit alongside the Partnership Credit Card for bigger purchases.
More about shopping at John Lewis
Large-item collection
Small parcels go back free by post or in a shop, while having a large item collected costs £29.95 unless it's faulty.
Refund timing
Money lands on the original payment method within 14 days, minus part of the promotion if you return some of a discounted order.
Christmas gifts
Presents bought from 1 October to 24 December 2026 can come back until 23 January 2027.
Faulty items
A fault within 30 days means an exchange or refund; later faults are repaired or replaced under the Consumer Rights Act 2015.
Gift cards
John Lewis sells gift cards and vouchers, handy when you can't pick a size for someone.
Many John Lewis savings run as on-site offers on selected lines, so check the product page shows the reduced price before you add it to the basket.
If you do use a promo code, think twice before splitting the order later: send back part of it and some of the promotion value comes off your refund.
Delivery prices and times weren't stated on the John Lewis pages read for this page, so confirm them in the basket before paying.
After you buy, keep watching the price for 7 days, since a drop at John Lewis itself also earns a refund of the difference.
More ways to save at John Lewis
Tech buyers should look for bundles: recent offers paired selected tech with an e-gift card of up to £300, and Apple Watches carried £100 off.
Gifts bought in the run-up to Christmas get the long January return date, which takes the risk out of shopping early.
For furniture or large appliances, count the £29.95 collection charge before you buy, because that's what a change-of-mind return will cost you.
John Lewis questions, answered
Does John Lewis match lower prices from other shops?
Its price promise covers 25 listed retailers for 7 days after you buy, refunding the difference. It also pays out if John Lewis lowers its own price in that time.
Is there a charge to return a large item to John Lewis?
Collecting a large item costs £29.95 unless it's faulty. Smaller items go back free by post or at a shop.
Can John Lewis Christmas presents be returned in January?
Gifts bought from 1 October to 24 December 2026 can be returned until 23 January 2027.
What happens to a promo code discount if part of the order goes back?
Part of the promotion value is deducted from the refund, so returning one item from a discounted order won't bring back its full price.
How quickly do John Lewis refunds arrive?
Refunds go back to the original payment method within 14 days.