Microsoft Store is Microsoft's own shop for Surface laptops and tablets, Xbox consoles and games, PCs, Microsoft 365 and Windows software, and certified refurbished devices.
Delivery is free with no minimum, so price protection matters more than shipping: if Microsoft Store's own price drops within 60 days of receipt, you can ask for the difference.
Past Microsoft Store sales
Back to SchoolUsually: Back-to-school seasonAnnounced on
Microsoft Store's site,
Holiday extended returns and price protectionUsually: Purchases Oct 1 - Dec 2, 2026, returns and adjustments through Jan 31, 2027Announced on
Microsoft Store's site,
Black FridayNext: Announced on
Microsoft Store's site,
Cyber MondayNext: Announced on
Microsoft Store's site,
When shoppers look for Microsoft Store coupons
Microsoft Store coupon searches peak in July, about 5.5× a typical month, and dip lowest in June.
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US Google searches, Sep 2025 to Aug 2026. Search interest, not sales.
Does Microsoft Store offer free shipping?
Yes. Every order ships free and arrives in a few days, with no minimum purchase required.
What is Microsoft Store's return policy?
Physical items have 60 days from receipt, go back free with a prepaid label and must be like new with all parts.
Does Microsoft Store have a student discount?
Yes. Students get 10% off select Surface devices, PCs and accessories after Microsoft's own eligibility form.
Does Microsoft Store offer a military discount?
Yes. Active, former and retired military and their families get up to 10% off select products and services.
What payment methods does Microsoft Store accept?
PayPal Pay Later covers $10-$2,000 in bi-weekly payments, and PayPal monthly plans run up to 24 months on $49-$10,000.
More about shopping at Microsoft Store
Holiday window
Eligible physical products bought Oct 1 to Dec 2, 2026 can be returned through Jan 31, 2027.
Non-returnable
Digital goods, digital gift cards and subscription cards can't come back, and returns are capped at five per order.
From Microsoft Store's own pages, read Oct 12, 2026.
The Education discount starts with Microsoft's own form, completed while signed in to a personal Microsoft account.
It may not combine with other offers, and it skips a long list: digital games and apps, in-app content, movies and TV, Office software, Windows 10, Xbox consoles, games and accessories, personalized products, gift cards and subscriptions.
Price adjustments aren't a code at all.
You contact Microsoft Store Sales and Support within 60 days of receipt.
The Eligible Retailer Price Adjustment leaves out ROG Xbox Ally, Surface for Business and refurbished products, and the item must be in stock at Microsoft Store.
If your Microsoft Store code doesn't work
Exclusions: Education discount excludes digital games and apps, in-app content and subscriptions, movies and TV, Office software, Windows 10, Xbox consoles, games and accessories, personalized products, gift cards and services/subscriptions.
Combining offers: The Education discount may not be combinable with other offers.
Trade-in, run by Teladvance on the US online store, pays cash back for an eligible device.
Current banners show up to $500 back, or up to $1,000 for a MacBook Pro traded toward a Surface Laptop Ultra.
Certified refurbished devices carry extra savings of at least 5%, and students can save 50% on Microsoft 365 Personal.
Microsoft Rewards is free and turns points from Bing searches, Xbox and qualifying purchases into gift cards, sweepstakes entries or donations.
Microsoft Store has run Black Friday and Cyber Monday sales; the 2025 Black Friday sale ran Nov 20-29.
Microsoft Store questions, answered
Does Microsoft Store refund the difference if a price drops?
Microsoft Store adjusts the price within 60 days of receipt if its own price falls, and it offers an Eligible Retailer Price Adjustment on qualifying new consumer products. Holiday purchases made Oct 1 to Dec 2, 2026 can request one until Jan 31, 2027.
How fast does a Microsoft Store refund arrive?
Refunds go to the original payment, or to Microsoft Store credit, within 3-5 business days of the return arriving. Original express shipping fees aren't refunded.
Can teachers get the Microsoft Education discount?
The Education discount covers faculty as well as students, checked through Microsoft's own form. The 10% figure is stated for students on select Surface devices, PCs and accessories.
Which products can't be returned to Microsoft Store?
Digital goods, digital gift cards and subscription cards are non-returnable. ROG Xbox Ally, Surface Hub, HoloLens and Windows DevKit are excluded from returns as well.
Does the Microsoft Education discount work on Xbox?
Xbox consoles, games and accessories are excluded from the Education discount, as are digital games and Office software.
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