Zappos sells shoes, clothing and accessories for women, men and kids from brands such as Nike, HOKA, adidas, New Balance, Crocs and Sam Edelman, plus hundreds more.
Shipping and returns are already free across the US, so the 10% off for new email subscribers is the main discount to pick up before you buy.
Zappos was founded in 1999 and now operates as an Amazon subsidiary. Footwear is its core, and the range is deep: running and trail shoes, hiking boots, cleats, clogs, loafers, heels and slippers. Sport shops cover tennis and pickleball, golf, soccer and yoga. Clothing runs from activewear and outerwear to jeans, swimwear and sleepwear, and accessories include bags, belts, hats, socks and jewelry.
Other brands on the site include Arc'teryx, ASICS, Birkenstock, Brooks, On, UGG, Merrell and Dr. Martens. Kids' sizes go from infant to big kid, and an at-home shoe sizer helps with fit. There's a Zappos Adaptive section, a help section in Spanish and a mobile app, and customer service is open around the clock.
When shoppers look for Zappos coupons
Zappos coupon searches peak in December, about 1.6× a typical month, and dip lowest in February.
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US Google searches, Sep 2025 to Aug 2026. Search interest, not sales.
Does Zappos offer free shipping?
Yes. Free on every order anywhere in the US, including US territories and APO/FPO addresses; standard delivery takes 3-5 business days.
How long does Zappos shipping take?
1-3 business day shipping is free for Zappos VIP members, but it isn't offered outside the continental US or to APO/FPO addresses.
What is Zappos' return policy?
60 days, free by UPS from anywhere in the US; shoes go back in their original box with every tag attached.
What payment methods does Zappos accept?
PayPal, Afterpay, Amazon Pay and Apple Pay are listed in the Zappos FAQ.
More about shopping at Zappos
Final Sale and condition
Final Sale items can't be returned, and worn or incomplete returns may get no refund or a restocking fee of up to 50%.
Refund speed
Eligible refunds start once the carrier scans your drop-off; store credit takes up to 24 hours, banks up to 10 business days.
Help
Customer service answers 24/7 by phone at 1-800-927-7671, and live chat is offered too.
The 10% sign-up offer comes from joining the Zappos email list, so subscribe before you check out rather than after.
Guest orders refund only to the original payment, while account orders can take store credit or the original payment, which matters if you send back part of a discounted order.
Final Sale items can't come back at all, so a code on one locks you in.
Orders paid by gift card are refunded to a new e-gift card.
Zappos doesn't take back orders, and out-of-stock items are canceled unless you ask for a replacement.
If your Zappos code doesn't work
New customers only: "10% off Your First Purchase" is for a first order.
Zappos VIP is the program to join if speed matters, because members get expedited shipping free.
The sale section lists shoes and clothing marked down.
Gift cards and e-gift cards are sold, and returns on gift-card orders come back as a new e-gift card.
Keep returns on schedule: if a refunded item hasn't arrived back, a reminder goes out at 30 days, and the item may be charged to your original payment after 45 days.
Zappos questions, answered
How much is the Zappos email sign-up discount?
New email subscribers get 10% off. With shipping and returns already free, it's the discount to claim before a first order.
Does Zappos charge for return shipping?
Returns are free from anywhere in the US by UPS, and a USPS label is available on request. Prepaid labels only work for returns sent from the United States.
When does Zappos issue a refund for a return?
For eligible orders, the refund is issued once the carrier scans the dropped-off return. Store credit can take up to 24 hours, and banks up to 10 business days.
What does Zappos VIP include?
VIP members get free expedited shipping, which takes 1-3 business days. It isn't available outside the continental US or to APO/FPO addresses.
Can Final Sale items go back to Zappos?
Final Sale items can't be returned. Other returns that aren't unworn, unwashed and in original packaging may get no refund or a restocking fee of up to 50%.
What happens if a refunded Zappos item isn't sent back?
A reminder email goes out at 30 days. After 45 days, the item may be charged to the original payment.