LuisaViaRoma sells luxury designer fashion for women, men and kids, plus bags, shoes, jewelry and home pieces from labels such as The Row, Khaite, Moncler and Tom Ford.
Orders ship from Italy. The rule that protects your money most is the return condition: labels and the security tag must stay on, or a 10% restocking fee applies.
When shoppers look for LuisaViaRoma coupons
LuisaViaRoma coupon searches peak in October, about 2.3× a typical month, and dip lowest in August.
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US Google searches, Sep 2025 to Aug 2026. Search interest, not sales.
What is LuisaViaRoma's return policy?
You have 28 days from delivery to send items back, and return shipping with LuisaViaRoma's courier is free.
More about shopping at LuisaViaRoma
Condition
Pieces must be unworn, in the original box, with all labels and the security tag intact; otherwise an accepted return carries a 10% restocking fee.
Final sale
Marked underwear and lingerie, beauty items, opened sealed hygiene goods, made-to-measure pieces and special orders can't be returned.
Refunds
Money reaches your card or payment provider in about 10 days, in the original currency, without cover for exchange-rate differences.
U.S. delivery
The United States is in the delivery-country selector, but U.S. shipping costs and duties weren't readable for this page, so confirm them at checkout.
Same-country returns
A return has to leave from the country the order was delivered to, not from wherever you travel next.
LVR Privilege
LuisaViaRoma runs an account-based points program, though its earning rates weren't on the pages read.
No LuisaViaRoma code for U.S. orders is listed here, so read any code's terms closely before you rely on it.
Set the delivery country to the United States in the selector before you shop, since prices and terms follow that choice.
Check the final-sale list before paying with a discount.
Made-to-measure pieces, special orders and marked lingerie can't come back, so a code on those makes the purchase final.
On a designer coat or bag, keep the security tag attached until you're sure.
Removing it can cost you 10% of the refund if the store still accepts the return.
More ways to save at LuisaViaRoma
LVR Privilege gives points through your account, and points are cancelled if an account is blocked for fraud.
Gift cards sit in the account menu, a practical way to give a luxury piece without guessing the size.
Free return shipping with LuisaViaRoma's courier means trying two sizes of a jacket costs nothing extra to send back within 28 days.
LuisaViaRoma questions, answered
When does LuisaViaRoma charge a restocking fee?
A 10% restocking fee applies when a return is accepted but isn't unworn, boxed and complete with its labels and security tag.
Which LuisaViaRoma items can't be returned?
Marked underwear and lingerie, beauty items, opened sealed hygiene goods, made-to-measure items and special orders are final.
How fast does a LuisaViaRoma refund arrive?
Refunds reach your card or payment provider in about 10 days, in the original currency. Exchange-rate differences aren't reimbursed.
Does LuisaViaRoma ship to the United States?
The United States is one of the countries in the delivery-country selector, and orders ship from Italy. U.S. shipping costs and duties weren't readable for this page.
What is LVR Privilege?
LVR Privilege is LuisaViaRoma's account-based points program. Points are cancelled if an account is blocked for fraud.