Koio runs on Shopify, so the discount box sits in the order summary on the checkout page.
Promotions can't be combined, so a code and the store cash offer won't both apply to one order.
Accessories are left out of site promotions, which means a code only reduces the footwear in a mixed cart.
Before you pay, weigh Checkout+: for $7.98 it covers return shipping, protects against lost, stolen or damaged packages and waives the $14 fee and 5% restocking on a refund.
A pair bought at 25%+ off can only be exchanged or turned into store credit, so be sure of the size firSt.
Where the code box sits on Shopify's standard checkout (illustration; screens vary).
If your Koio code doesn't work
Minimum order: "$25 Off $100+ Orders" needs an order of at least $100; "$25 Off $150+ Orders" needs an order of at least $150.
Exclusions: Accessories are excluded from site promotions.
Combining offers: Promotions cannot be combined.
New customers only: "$25 Off $150+ Orders" is for a first order.
End date: "25% Off Storewide" ends Nov 24, 2026; "$25 Off Storewide" ends Nov 20, 2026.
The store cash offer rewards bigger carts at Koio: $350+ earns 10% back and $700+ earns 15% back toward a later order.
The Give 30, Get 30 referral shares a reward with a friend who buys.
Choosing an exchange or store credit skips the refund fees, and instant exchange holds only a $1 refundable deposit, with one exchange per order.
Digital gift cards come with no additional processing fees.
Koio questions, answered
Does Koio charge for returns?
Refunds carry a $14 shipping and processing fee plus 5% restocking. Both are waived if you bought Checkout+ for $7.98 or choose an exchange or store credit.
How long do Koio refunds take?
Refunds are processed 10 days after the return reaches the warehouse. The return itself has to start within 14 days.
Can Koio promotions be combined?
Promotions at Koio can't be combined, and accessories are excluded from site promotions.
Can discounted Koio shoes be returned?
Pairs bought at 25%+ off go back for exchange or store credit only. Final sale items at 50%+ off, along with accessories, can't be returned.
Does Koio ship outside the US?
Koio ships worldwide, with shipping, taxes and duties shown at checkout. International returns within 14 days carry a label fee, and international exchanges aren't offered.
How does a Koio exchange work?
Each order gets one exchange, and the instant exchange option holds a $1 refundable deposit until the original pair comes back.
