Rails is a Los Angeles label selling women's and men's shirts, dresses, sweaters, denim, outerwear, handbags and accessories.
The saving rule worth knowing: anything bought on sale or with a 30% off code comes back as store credit only, while Rails VIP members get free standard shipping on every order.
Rails was started by Los Angeles native Jeff Abrams, who got the idea while traveling Europe by rail and set out to combine European polish with a relaxed California sensibility. The brand focuses on elevated wardrobe staples, with an emphasis on soft fabrics and timeless cuts, and it runs its own retail stores in several countries alongside the online shop.
Beyond core clothing, the women's side includes swimwear, sleepwear, footwear and a newly introduced jewelry line, plus petite denim fits, while the men's range adds suiting and a dedicated golf shop. Seasonal campaigns and edits sit next to an Eco Collection and a capsule made with Stand Up To Cancer. Through its Rails Gives Back program, the company directs its giving toward education, sustainability and equality.
When shoppers look for Rails coupons
Rails coupon searches peak in June, about 1.6× a typical month, and dip lowest in January.
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
US Google searches, Oct 2025 to Sep 2026. Search interest, not sales.
Does Rails offer free shipping?
Yes. UPS Standard is free on US orders over $200, or on any order from an account opted in to marketing email; otherwise it's $9.95.
How long does Rails shipping take?
Allow 3-5 business days to process and about 3-8 in transit, or pick UPS 2 Day Air within the US; PO boxes aren't served.
What is Rails' return policy?
Unworn, unwashed items with tags get a refund within 14 days of delivery; days 15-30 allow only an exchange or store credit.
Does Rails price match?
Rails says it does not price match other retailers, so the price on the Rails site is what you pay before codes.
More about shopping at Rails
Return fee
A $7.95 fee comes off refunds but not exchanges, store credit or in-store returns, and VIP Tier 2 and above skip it.
Sale and final sale
Items bought on sale or with a 30% off code are store credit only; final sale pieces, face masks and personalized items can't go back.
First order
Your first Rails purchase drops by 10% once you've joined the email list.
Rails VIP
Joining earns 50 points, then 1 point per $1 (1.5 at Tier 3); 500 points equal $25 off, plus early access and a birthday gift.
Referrals
A friend gets $25 off a first order of $100 or more, and you earn $25 when they buy.
Stacking
VIP rewards combine with other promotions, up to $100 in rewards per order, and gift cards combine with any promotion.
Gift cards
Rails e-gift cards arrive by email, never expire, and work alongside other promotions.
International
Rails ships worldwide by UPS in USD, with a $30 processing fee to Australia and New Zealand and $10 to most others; duties are extra.
Store and bulk returns
Online orders return free at US Rails stores, while a return of more than 10 items may carry a restocking fee.
You start with 50 points, earn 1 per $1 spent (1.5 at Tier 3), and trade 500 points for $25 off.
Members also ship free, get early access and receive a birthday gift, and Tier 2 and up skip the $7.95 return fee.
Referring a friend gives them $25 off a first order of $100 or more and earns you $25.
Returning in person at a US Rails store avoids the refund fee too.
Rails questions, answered
Does Rails have a first-order discount?
Joining the Rails email list brings 10% off your first order. An account opted in to marketing email also gets free standard shipping.
Can Rails VIP rewards be combined with a promo code?
VIP rewards combine with other promotions, capped at $100 in rewards per order. Gift cards can also be used with any promotion.
What happens if you return something bought with a 30% off code?
Items bought on sale or with a 30% off code come back as store credit, not a refund. Final sale and personalized items, face masks included, can't be returned.
Does Rails charge for returns?
A $7.95 fee is taken from refunds, though exchanges, store credit and returns at US Rails stores avoid it. Rails VIP Tier 2 members and above have the fee waived.
Will Rails match a lower price from another store?
Rails says it doesn't price match other retailers. The 10% first-order offer and VIP rewards are the routes to a lower total.
Does Rails ship internationally?
Orders ship worldwide by UPS from the US site in USD, with processing fees of $30 to Australia and New Zealand and $10 to most other places. Duties are extra, and Canada, the UK and the EU have their own Rails sites.