Superloop is an Australian internet provider selling nbn, fibre and fixed wireless home internet, 5G SIM-only mobile plans and VoIP home phone, plus business connectivity.
Plans run month to month with no lock-in contract, so the new-customer nbn discount and the Free with Friends referral matter more than any code.
Beyond home and mobile plans, Superloop runs divisions for business, enterprise and wholesale customers. Its own network includes a 100,000km fibre backbone across Australia and the Indigo undersea cable, and enterprise services cover dark fibre, IP transit, managed routers, SD-WAN, business phone systems and cyber security, including protection designed for schools.
Home customers can get Wi-Fi 7 modems and mesh routers, use the Superloop app and the Teddy AI assistant for round-the-clock support, and add extras such as My Speed Boost or PriceLock, which fixes a plan's list price for two years for a one-time fee. The company also provides managed Wi-Fi for hotels and resorts, student accommodation and public spaces in smart cities, and its Knowledge Hub explains nbn speed tiers.
What payment methods does Superloop accept?
Bills are paid by credit card or direct debit in AUD, and SIMs arrive free within 5 days.
More about shopping at Superloop
nbn pricing
The 1Gbps plan with unlimited data costs A$89/mth for new customers for the first 6 months, then moves to its standard price.
Cancelling
There's no lock-in; the minimum cost is A$0 plus pro-rata charges for a 30-day cancellation notice period.
Modem
A free modem needs 24 months' connection, otherwise a modem payout fee applies when you leave.
Bundle & Save
Combining services takes A$5/mth off the internet bill, up to A$15/mth.
PriceLock
A one-time A$25 payment locks your plan's list price for 2 years.
Connection charges
New-development addresses pay A$300 to connect, while eligible homes may get a free standard fibre (FTTP) upgrade.
Superloop's savings sit in the plan sign-up rather than a promo box.
The new-customer nbn discount saves up to A$150 over 6 months, so it applies to Australian households joining for the first time.
Bundle & Save comes into play once you add a second service, such as a 5G SIM alongside home internet.
If you take the free modem on a selected plan, plan to stay connected for 24 months, or the payout fee eats into the saving.
Check whether your address counts as a new development first, because that adds a A$300 connection charge.
More ways to save at Superloop
Free with Friends gives you 10% off your plan for each friend who signs up to an nbn plan, so 10 friends could make your plan free.
5G SIM plans come with a free second recharge.
PriceLock costs A$25 once and holds your list price for 2 years, which helps once the 6-month new-customer rate ends.
Eligible homes may also qualify for a free standard fibre upgrade.
Superloop questions, answered
Does Superloop have a lock-in contract?
Superloop plans have no lock-in contract. The minimum cost is A$0 plus pro-rata charges for a 30-day cancellation notice period.
How does the Superloop referral program work?
Free with Friends takes 10% off your plan for each friend who signs up to an nbn plan. Ten friends could make your plan free.
What happens to the Superloop price after 6 months?
The A$89/mth new-customer rate on the 1Gbps plan lasts the first 6 months, then the standard price applies. PriceLock can fix the list price for 2 years for a one-time A$25.
Is the Superloop modem free?
The modem is free on selected plans if you stay connected for 24 months. Leaving earlier means a modem payout fee.
How do Superloop bundle discounts work?
Bundle & Save takes A$5/mth off your internet bill for bundled services, up to A$15/mth.
How can a Superloop bill be paid?
Superloop accepts credit card and direct debit.
Up to $150 offNew-customer nbn discount: save up to $150 over...