David Jones is an Australian department store selling women's and men's fashion, beauty, shoes, home and food, kids' clothing, toys and designer labels, with prices in AUD.
Its Price Match Promise is the rule to know: if a local retailer has the exact same item for less, David Jones matches it, subject to its own exclusions.
David Jones stocks a long list of international and Australian labels, from DIOR, Tom Ford, Maison Margiela and SKIMS to Camilla and Marc, Rodd & Gunn, KitchenAid, Le Creuset, Dyson and Jellycat. Its fashion floors take in curve and petite ranges, maternity wear, swimwear, intimates, and a Pre-Loved Luxury edit, while the food side includes Australian pantry gifts.
In-store services include bra fittings, fashion styling, beauty services and a gift registry. Shoppers can join David Jones Rewards or apply for a David Jones credit card in Premiere or Prestige tiers, which earn points on purchases. Cardholders get complimentary express delivery within Australia on eligible online orders, and Prestige holders can also get same-day delivery in selected metro postcodes.
What is David Jones' return policy?
30 days from purchase, unworn and unused with tags and sealed original packaging; faulty items fall under Australian consumer-guarantee rights instead.
What payment methods does David Jones accept?
PayPal, Apple Pay, Click to Pay, Alipay, Qantas Frequent Flyer points and David Jones gift cards.
More about shopping at David Jones
How to return
In store for a refund or exchange, or by post to Silverwater NSW for a refund only; money goes back to the original payment method.
Can't be returned
Reduced-to-clear stock, altered or personalised pieces, Apple products, gift cards, fresh food and flowers, furniture, lighting, mattresses, rugs and pillows.
Sale items
Most sale pieces can still go back for change of mind unless they're marked reduced to clear.
Bulky orders
Cancelling a large item once it's in production, made to order or dispatched may cost a 25% restocking fee.
Delivery
Standard delivery prices weren't on the David Jones pages read; cardholders get complimentary express delivery to Australian addresses on eligible orders.
Credit card
Premiere (A$149) and Prestige (A$345) cards, with the annual fee waived in the first year and 2 or 3 points per A$1 spent at David Jones.
The David Jones pages read for this page don't show where a promo code goes online, so confirm the discount in the order summary before paying.
Sale banners such as an extra 40% off men's sale or up to 50% off cookware run on their own, and anything marked reduced to clear can't come back for change of mind, so check that label before buying on a whim.
Found the same item cheaper at a local retailer?
The Price Match Promise is a separate route with its own terms, so ask about it rather than hunting for a code.
More ways to save at David Jones
David Jones Rewards sits in the homepage menu beside the David Jones Credit Card.
The card earns 2 or 3 points per A$1 at David Jones, waives its annual fee in the first year, and Prestige holders also get same-day delivery in selected metro postcodes.
Qantas Frequent Flyer points work as payment, which helps if you've been saving them.
Gift cards and e-gift cards are sold with an online balance check, but they can't be returned for change of mind.
David Jones questions, answered
Can you return sale items to David Jones?
Most sale items can be returned for change of mind. Pieces marked reduced to clear are the exception and can't go back.
Does David Jones price match?
The Price Match Promise covers the exact same item sold for less at a local retailer. Exclusions and terms apply.
Can you pay at David Jones with Qantas points?
Qantas Frequent Flyer points are one of the payment methods David Jones names, next to PayPal, Apple Pay, Click to Pay and Alipay.
Who gets free express delivery from David Jones?
David Jones credit cardholders get complimentary express delivery to Australian addresses on eligible online orders. Prestige cardholders can also get same-day delivery in selected metro postcodes.
Can you return a David Jones online order by post?
Posted returns go to Silverwater NSW and are refunded to the original payment method. Exchanges are only possible in store.