Pets at Home sells food, treats, beds, toys and flea and worming products for dogs, cats, small animals, fish, reptiles and birds, with over 450 UK stores plus grooming and vet services.
Prices are in GBP. Most savings run through the free Pets Club account, and its vouchers only apply while you're logged in at checkout.
Pets at Home organises its range by species and by life stage, from puppy and kitten food through to senior diets. Brands on its shelves include AVA, Wainwright's, 3 Peaks, Noble, Royal Canin, James Wellbeloved, Kong, Frontline and Yumove, next to products under the Pets at Home name. Cat owners will find litter, scratching posts and cat trees, while rabbit and guinea pig keepers get hutches, runs, hay and bedding, and there is a seasonal Christmas shop.
Regular buyers can set up Easy Repeat deliveries or a monthly flea and worm Health Plan sent by post. The free Pets Club also turns spending into Lifelines, which are donated as vouchers to a charity the member picks. Orders can only be placed by adults aged 18 or over.
Does Pets at Home offer free shipping?
Yes. Standard UK delivery is free over £40, and subscribe and save orders ship free from £25.
How long does Pets at Home shipping take?
Standard takes 2-3 days and costs £3.95 for £10-£39 baskets; Next Day, ordered by 8pm, is £2.95 over £40.
What is Pets at Home's return policy?
Unused, unwanted goods with proof of purchase can go back within 30 days, in store or by post.
What payment methods does Pets at Home accept?
Cards, PayPal, Apple Pay and Google Pay are accepted, and you must be 18 or over to order.
More about shopping at Pets at Home
Remote postcodes
Some Highlands, island, Northern Ireland and Isle of Man postcodes take longer and can't get Next Day.
Non-returnable
Perishables, flea, tick and worming treatments and personalised goods can't be returned for a change of mind.
Pets Club
The free account earns 1 Lifeline per £1 for your chosen charity and brings personalised vouchers and Pets Club prices.
Subscribe and save
Repeat orders get 5% off when delivered or 10% off with Click & Collect.
Click & Collect
In-stock items can be ready the same day in as little as 1 hour; warehouse items reach most stores in 2-3 days.
Log in to your Pets Club account before checkout, because Pets Club vouchers are applied during checkout only while you're signed in.
The 10% welcome voucher needs Pets Club membership with email marketing consent, and it then shows up in the app or on the website.
Unless a promotion says otherwise, codes can't be combined and work once per customer.
Multi-buys don't work with subscription products, and promotions don't cover delivery fees unless they're delivery offers.
Vouchers also can't be spent in grooming salons or vet practices.
If your Pets at Home code doesn't work
Minimum order: "15% Off £60+ Travel Essentials Orders" needs an order of at least £60; "10% Off £30+ Travel Essentials" needs an order of at least £30.
Exclusions: Promotions don't apply to delivery fees unless delivery-specific and can't be used in grooming salons or vet practices; store promotions (including any price match) are for in-store purchases unless stated.
Combining offers: Unless stated otherwise, promotions can't be combined, can be used once per customer, and multi-buys don't work with subscription products.
New customers only: 10% on a first order (join Pets Club with email marketing consent; the voucher appears in the app or on the website) does not apply to repeat orders.
Where to enter it: Pets Club vouchers are applied during checkout while logged in to your Pets Club account.
Subscribe and save is the steady discount for food you buy every month: 5% off delivered orders or 10% off with Click & Collect, with free delivery from £25.
Pets Club Lifelines don't come back to you as money.
They go to your chosen charity as vouchers, at 700 Lifelines to £1.
For flea and worm treatment, the Health Plan runs from £5.25 a month, delivered free, and you can skip or cancel any time.
Its first month is listed at 50% off.
Pets at Home questions, answered
How do you get 10% off at Pets at Home?
Join Pets Club and agree to email marketing, and a 10% voucher for your first purchase appears in the app or on the website.
Can Pets at Home promotions be combined?
Unless a promotion says otherwise, they can't be combined and each can be used once per customer. Multi-buys also don't work with subscription products.
How much is Pets at Home delivery under £40?
Standard UK delivery is £3.95 for orders of £10-£39 and £5.95 under £10, arriving in 2-3 days. Over £40 it's free.
Can flea treatment go back to Pets at Home?
Flea, tick and worming treatments aren't refunded for a change of mind, and neither are perishables or personalised goods.
Do Pets at Home vouchers work at the vets or groomers?
Promotions can't be used in grooming salons or vet practices. Store promotions, including any price match, cover in-store purchases unless stated.
How fast is Pets at Home Click & Collect?
In-stock items can be ready in as little as 1 hour, and warehouse items reach most stores in 2-3 days.