Airalo sells prepaid travel eSIM data packages for more than 200 countries and regions, through its website and app, and works as a marketplace of local network providers.
The saving lever that matters most is Airmoney: every paid purchase earns cashback that you can put toward your next eSIM.
Airalo was founded in 2019 and calls itself the first eSIM store in the world. Its platform is operated by AirGSM Pte Ltd, a company registered in Singapore, and its staff work remotely across several continents. Beyond single-country packages, the store sells regional bundles such as Africa Safari, Caribbean Islands and European Union and United Kingdom, along with global plans and unlimited-data options. The app is offered in 53 languages, and support runs around the clock by chat and WhatsApp.
Airalo points to social projects including a Clean Water Initiative in Cameroon, child sponsorship through Children International, and relief funds for Ukraine, Myanmar and Australia. Phones need to be eSIM compatible and network unlocked, users must be at least 13, and reselling or sharing eSIM service is not allowed.
When shoppers look for Airalo coupons
Airalo coupon searches stay fairly even all year: June leads, February trails.
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US Google searches, Sep 2025 to Aug 2026. Search interest, not sales.
Airalo shipping, returns and perks
Plans
One-off prepaid eSIM data packages and top-ups, local, regional or global; payment is usually processed in US dollars with VAT/GST in the price.
Airmoney cashback
Travelers earn 5% back, Silver 6% after $20 spent, Gold 7% after $70, and Platinum 10% after $200.
Refunds
A replacement or full refund applies only when Airalo's error or a retired service stops an activated eSIM, requested within 30 days.
Partial use
A partly used plan is refunded for its unused part only, as Airmoney or to the original payment method, within up to 30 business days.
Your device
The phone or tablet must be eSIM compatible and not locked to a carrier; some models sold in mainland China, Hong Kong and Macao lack eSIM.
Account rules
Users must be at least 13, eSIMs can't be resold or shared, and only direct Airalo purchases qualify for refunds.
Referrals
Airalo runs a referral program; check the current reward in your account before sharing a link.
For most Airalo packages, the plan's days start counting only when the eSIM connects to a network in its coverage area.
That lets you buy and install before the trip without losing days, though a few plans start at installation, so read the package details firSt. Check compatibility and carrier lock before you pay.
Refunds cover Airalo's own errors and retired services, and no other situations, so an incompatible phone won't get your money back.
Buy directly from Airalo if the refund terms matter to you, since purchases through other sellers don't qualify.
If your Airalo code doesn't work
Minimum order: "10% Off £3.72+ Orders" needs an order of at least £3.72.
New customers only: "$3 Off First Order" is for a first order.
End date: "20% Off Your Order" ends Dec 6, 2026; "Up to 20% Off Your Purchase" ends Nov 17, 2026.
You get 5% back from your first paid purchase as a Traveler, and the rate climbs to 10% at Platinum after the equivalent of $200 spent.
Silver arrives after $20 and Gold after $70, so regular travelers move up quickly.
Refunds can also come back as Airmoney, which keeps that balance ready for the next package.
The referral program is a second route to credit.
Airalo questions, answered
When does an Airalo plan start?
Most Airalo eSIM validity periods begin when the eSIM first connects to a network in its coverage area. A few start at installation instead, so check the package before you install.
Can you get a refund on an Airalo eSIM?
Airalo refunds or replaces an activated eSIM that can't be used because of its own error, or when it retires the service. Other situations get no refund.
How does Airalo cashback work?
Every paid purchase earns Airmoney, starting at 5% and reaching 10% at Platinum after the equivalent of $200 spent.
What currency does Airalo charge in?
Airalo usually processes payments in US dollars, and displayed prices already include VAT/GST.
Which phones work with Airalo?
Your device has to be eSIM compatible and not locked to a carrier. Some models sold in mainland China, Hong Kong and Macao don't have eSIM.
Who runs Airalo?
Airalo's platform is run by AirGSM Pte Ltd, a company registered in Singapore.